Which of the following is not one of the four communication skills managers must possess when directing employees?

The correct choice is identified as not being one of the essential communication skills required of managers when directing employees. While controlling performance is a crucial managerial function, it does not specifically fall under the category of communication skills. Instead, it relates to monitoring and managing employee performance and ensuring that it aligns with organizational goals and standards.

Communication skills involve the ability to effectively interact with employees to foster an understanding, collaborative environment, and improvement in performance. Providing feedback requires the ability to communicate observations and areas for improvement clearly. Coaching entails guiding employees through their development by sharing knowledge and skills effectively. Listening is vital as it allows managers to understand employee concerns and perspectives, promoting openness and trust within the team.

In contrast, controlling performance focuses more on oversight and management practices rather than the interactive process of communication essential in building relationships with employees. This distinction clarifies why the other three options are rooted in active communication skills necessary for effective management.